Refund policy

REFUND and EXCHANGE

POLICY

At Sweet Impression Boutique, we are committed to providing high-quality, thoughtfully curated pieces for life’s most special moments. We proudly comply with Australian Consumer Law.

Please choose carefully, as we do not offer refunds for change of mind, incorrect selection, or if the item is found at a lower price elsewhere.

We are happy to offer an exchange within 7 days of purchase (in-store) or 7 days of delivery (online orders), provided that:

·        The item is unused, unworn, and in original condition

·        All original packaging, tags, and accessories are included

·        Proof of purchase is provided

Exclusions

·        No refunds or exchanges on custom, personalised, made-to-order, or special-order items

·        Sale items are final sale and not eligible for exchange

Shipping (Online Orders)

·        Return shipping costs are the responsibility of the customer, unless the item is deemed faulty

·        Original shipping costs are non-refundable

·        We recommend using a tracked shipping service, as we are not responsible for lost return parcels

Faulty or Defective Items
In accordance with Australian Consumer Law, customers are entitled to a repair, replacement, or refund if an item is faulty, not fit for purpose, or does not match its description. If you believe your item is faulty, please contact us within a reasonable timeframe so we can assist you promptly.

How to Request an Exchange
Please contact us at hello@sweetimpression.com.au with your order number and details, and our team will guide you through the next steps.

We appreciate your understanding and thank you for choosing Sweet Impression Boutique.