PRE-ORDERS

Many of our pieces are made to order and are marked “Pre-Order” on the product page. These items are lovingly handmade once your order is placed.

Making time
The estimated making time is shown in each product’s description. This timeframe does not include shipping time.

Confirmation
All pre-orders are confirmed by email before production begins.

Have an event date?
If your piece is for a Baptism, Christening, Wedding or other special occasion, please include your event date in the order notes or contact us before ordering so we can confirm timing.

Delays and refunds
If there is a delay, we will contact you as soon as possible. You may choose to wait or cancel for a full refund to your original payment method within 5–7 business days. In the unlikely event that we are unable to fulfil your pre-order, we will contact you and issue a full refund. All refunds are made to your original payment method within 5–7 business days.