REFUND/EXCHANGE POLICY

We are happy to offer an exchange within 7 days of purchase (in-store) or 7 days of delivery (online orders), provided that:

·       - The item is unused, unworn, and in original condition

·       - All original packaging, tags, and accessories are included

·        -Proof of purchase is provided

Exclusions

·        -No refunds or exchanges on custom, personalised, made-to-order, or special-order items

·       - Sale items are final sale and not eligible for exchange

Shipping (Online Orders)

·        -Return shipping costs are the responsibility of the customer, unless the item is deemed faulty

·        -Original shipping costs are non-refundable

·        -We recommend using a tracked shipping service, as we are not responsible for lost return parcels

Faulty or Defective Items
In accordance with Australian Consumer Law, customers are entitled to a repair, replacement, or refund if an item is faulty, not fit for purpose, or does not match its description. If you believe your item is faulty, please contact us within a reasonable timeframe so we can assist you promptly.

How to Request an Exchange
Please contact us at hello@sweetimpression.com.au with your order number and details, and our team will guide you through the next steps.

We appreciate your understanding and thank you for choosing Sweet Impression Boutique.